Refund policy
Return & Refund Policy
Effective Date: 2/16/2026
Last Updated: 2/16/2026
Thank you for shopping with Loki's Shop Too. We want you to be confident in your purchase. Please review our Return & Refund Policy carefully before completing your order.
1. Returns (Physical Products & Apparel)
We accept returns on eligible physical items under the following conditions:
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Items must be unused, unworn, unwashed, and in their original condition and packaging
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Return requests must be submitted within [30] days of delivery
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Proof of purchase is required
To initiate a return, please contact us at micheymail1@gmail.com with your order number and reason for return. Returns sent without prior approval may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
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Digital downloads or digital products
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Gift cards
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Personalized or custom-made items
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Clearance or final sale items
3. Digital Products
Due to the nature of digital products, all digital sales are final and non-refundable once the download has been delivered or accessed.
If you experience technical issues accessing your digital purchase, please contact us and we’ll be happy to help.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method
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Refunds are processed within [5–10] business days after approval
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Original shipping charges are non-refundable unless the return is due to our error
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at micheymail1@gmail.com with photos and order details.
6. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within [7] days of delivery with clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
7. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping service, as we are not responsible for lost returns
8. Late or Missing Refunds
If you haven’t received your refund after approval:
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Check your bank or credit card account
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Contact your payment provider
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Reach out to us at micheymail1@gmail.com
Processing times can vary by financial institution.
9. Cancellations
Orders may be canceled within [8] hours of purchase if they have not yet been processed or shipped.
Digital orders cannot be canceled once delivered.
10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.
11. Contact Information
If you have questions about returns or refunds, please contact us:
Loki's Shop Too
Email: micheymail1@gmail.com
Address: Springfield, VA 22150